Astro Jump

Support

Developer: Pierre Philippi · Last updated: 11 August 2026

Astro Jump is made by one person. If something is broken, confusing, or just worse than it should be, write in — every message is read.

pierre.philippi@gmail.com

Most messages are answered within a few days. To get a faster fix, include your device model, your system version, and what you were doing when the problem happened.

01Common questions

My progress disappeared

Your account lives on your device. Uninstalling the game, or clearing its data, starts a new player account with a new nickname and a score of zero. The old one cannot be recovered.

The 1v1 duel will not connect

Both phones need an internet connection, and both need to be on the same screen of the duel flow while connecting. If it still fails, try once on mobile data instead of Wi-Fi — some home and office networks block the connection the duel relies on.

I want to change my privacy choices about ads

You can reopen the consent form from the game's settings and change your answer at any time.

A rewarded ad will not load

Rewarded ads depend on availability and on your connection. If none is available, the game continues normally — nothing is lost.

02Reporting a bug

The most useful reports include what you expected to happen, what happened instead, and whether it happens every time. A screen recording is better than a description, when you can get one.

03Your account and your data

To see what the game collects, read the Privacy Policy. To remove your account and everything stored with it, see Account & Data Deletion.